I purchased a flight ticket through eDreams for travel on October 17, 2024 (SAW-CGN) and return on October 29, 2024 (CGN-SAW), with a flexible dates guarantee. However, despite this flexibility, they are refusing to change my flight dates and are demanding additional fees. To make matters worse, there is no proper customer service support available, and I keep getting calls from UK numbers (+44203436900), asking for confirmations that I don’t fully understand. I speak English, but the situation is unclear, and there’s no Turkish support available, leaving me feeling frustrated and without any proper resolution. eDreams, I expect you to honor the flexible booking promise and resolve this issue immediately!
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
On November 10, 2024, I attempted to purchase a flight ticket from Istanbul to Jordan via eDreams and Skyscanner. The flight I selected was supposed to depart Istanbul on November 10 at 11:20 PM and arrive in Jordan on November 11 at 2:20 AM. However, the system issued a ticket for a flight departin...
On December 14, 2024, I purchased two flight tickets from Istanbul to Hong Kong through eDreams TR, operated by China Southern Airlines. Unfortunately, before the flight date, the airline canceled our tickets without any explanation. I immediately contacted eDreams to request a refund. They promised...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On December 21, 2024, I purchased a one-time flight ticket through eDreams. That was my only transaction with them—until I suddenly discovered that on March 19, 2025, they withdrew ₺3,988.78 from my account without any permission or prior notice. The charge appeared on my bank statement with just th...
Comments