The eBay tracking number is broken, can't follow my parcel. Where is my package?

You can try fixing the problem if your eBay order's tracking number isn't working properly and you can't follow your package:

• As tracking is only available under these circumstances, first make sure the seller has used a tracked delivery service and uploaded the tracking number to eBay.

• Tracking systems can occasionally have hiccups or experience delays. It is recommended that you get in touch with the seller directly if you come across a broken tracking number. Tell them you are unable to track the package and that there is a problem with the tracking number. Ask the seller to supply any more information they may have, or to confirm the correct tracking number and carrier.

• Reputable sellers usually help you find the package or provide an alternative, like reshipping if needed. You have recourse through eBay Buyer Protection if the seller does not provide a working tracking number or if the package does not arrive within the anticipated delivery window.

• With eBay Buyer Protection, you can file an "Item Not Received" case, which will allow eBay to resolve the dispute and help you get a refund. Buyer Protection on eBay provides buyers with a safety net if the seller is unable to fulfill their obligations or satisfactorily resolve shipping issues.

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