Because there was a very loud noise coming from my Dyson cylinder vacuum cleaner, the service was set up at 10. At the moment, I registered and paid 5 thousand or so for my vacuum cleaner. I said OK and made the payment. They received the product, but it is July 15th. I cannot get any information about the product. I was told that we report pain every time in order to be successful, but I was kept waiting all the time. I was received, they admitted that the process was too long and said we would get information immediately, then he sent me an e-mail, called me and informed me of my complaint and grievance, and when it was delivered in 10 days, they said that the maximum legal period would be delivered in 20 days. They saw that the legal period had expired in their systems, but there was an error, re-installation, again no news about the product, legal. It is disappointing to be victimized in this way by such a well-established company, which is sure to be full and even outdated. Moreover, if the product is not delivered within this period, there is no progress even though I was informed that a new one will be sent to me. After this situation, I demand that the new one be sent to me or the current price be paid to me immediately.
I called Dyson Customer Services on 29.08.2024 after the Dyson V12 vacuum cleaner did not work. Based on the video call they made, they stated that the battery was broken. They stated that if the battery is in stock, it will be sent immediately, if not, it will be sent within 20 business days, and t...
4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 1...
Hello, the round part of the carpet nozzle of my v15 vacuum cleaner was broken. I called the Dyson contact center and thank you, they were accommodating. They said they would supply a new product. After 10 days, I received a message that your product had been shipped. The next day, I received a mess...
We decided to buy a Dyson vacuum cleaner and placed our order over the phone, paying for it. As a precaution, we dialed the same phone number again. We were told that the payment had been canceled due to an error on the part of the employee who canceled the order. We asked for an explanation and wer...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
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