Unfortunately, my Dyson V15 vacuum keeps experiencing a frustrating problem where the motor inexplicably shuts off on its own. Despite sending them a video showing the problem, they disappointingly insist on repeating that this is normal behavior, stating it's designed for forward use only. The device frequently stops, even when I'm using it in a straightforward manner. I continue to receive the identical response, and I deeply regret my Dyson purchase.
I sent my Dyson V15 vacuum cleaner to the service center because it was malfunctioning, and they decided to replace it. They asked me to send the remaining parts, which I did, but my new vacuum cleaner has still not been sent to me. It has been 10 days and I have not received the product. We trusted Dyson and did not buy another vacuum cleaner, and now we are being inconvenienced. I did not expect such a situation from the Dyson brand.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
What kind of service guarantee system is this? It's been a month since the device was sent to the service center, and they said it would be replaced, but the device still hasn't arrived. I've never seen such poor service. We pay so much money, and the service they provide is zero. I will never buy Dyson again, nor will I recommend it to anyone.
My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to...
I purchased a Dyson V15 cordless upright vacuum cleaner from the Dyson store. Two months ago, it began to intermittently shut off, disrupting its function. Despite a clean reservoir filter, a video call diagnosis claimed the motor was the issue, directing me to send it for service. After a 2-3 week ...
After one year of use, the motor of my Dyson V15 began stopping on its own — when I turn it on, it runs for a few seconds and then shuts off again. The service center replaced the motor, but the same problem occurred again in less than six months. When I contacted the service, they asked for payment...
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