The wheel on the carpet head of my Dyson V15 cordless vacuum cleaner broke during normal use. In addition, the silicone part surrounding the head became deformed. Despite the numerous complaints online from users experiencing the same issues, Dyson has refused to provide any support when I reported the problem. Even though it is clear there is a recurring defect with these parts, Dyson does not acknowledge it. After paying three times the price of a regular upright vacuum, it’s extremely disappointing that Dyson takes no responsibility for a product that became unusable after only two years and developed multiple issues. I did not expect this lack of accountability from a brand like Dyson.
I purchased the Dyson V15 cordless vacuum last year, and within three months, the wheel on the cleaning head broke. Although they eventually replaced it, it took weeks of frustrating conversations to get it resolved. Now, the section holding the handle to the body has deformed, causing the tube to ...
I’ve had constant issues with the Dyson vacuum cleaner head, particularly with the part for cleaning carpets. Within a year, I experienced the same problem twice with the wheel section breaking. I bought the vacuum under the promise of an unlimited warranty, but the replacement parts took months to ...
All Dyson upright vacuums have a design flaw with the wheels next to the motor head. These wheels break every 6 to 12 months, making the vacuum unusable. I purchased a Dyson V15 upright vacuum in July 2023, and unfortunately, the wheels broke in June 2024. Customer service immediately replaced them....
While using my Dyson V15 cordless vacuum, I noticed that the small circular piece near the head fell off. Initially, I assumed it was a detachable part, but after searching online, I discovered that many others have experienced the same issue, and the part actually breaks off rather than detaching. ...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
Comments