I have been using a Dyson V8 vacuum cleaner and about a month ago a small part on the motor head, on the protective side, broke. As far as I understand, this piece is quite thin, and although I did not drop or hit the device, it broke on its own. Because of this breakage the head frequently detaches and falls to the ground, so I can no longer use the product properly. I contacted Dyson customer service about this issue. I was told that this is damage that can occur due to use and that it is not a breakage they encounter very often. However, I certainly did not cause this damage by misusing the device, and I find it unacceptable that such a small and critical part of a product that is advertised as durable and tested for strength can break so easily. Despite this, the company did not stand behind the product; instead I was informed that there is a minimum service fee of ₺4,499 and that a separate fee would not be calculated based on the actual size of the part. I do not think it is fair to demand a minimum service fee of ₺4,499 for such a tiny part that I did not break through user error. I expect Dyson to stand behind its product and advertising claims and to provide a free replacement of the broken part or head so that I can use my Dyson V8 properly again without having to pay this excessive fee.
We can't use our Dyson vacuum because the head is broken. I informed customer service that the part was defective and had already been sent for replacement, but they keep insisting that the part will only be replaced for a fee. Their reasoning makes no sense—I have no idea how they expect us to have...
I am experiencing a chronic breakage issue with the cleaning heads of my Dyson Animal Pro 2 corded vacuum. Ever since we purchased the product, the same parts have been breaking almost every year. In the past, when we contacted Dyson service regarding these issues, they acknowledged that this was a ...
I bought a vacuum cleaner from Dyson, and within just 1.5 years, the cyclone components broke off. When I contacted Dyson customer service, they outright refused to replace the broken head, claiming it “doesn’t affect usage.” That kind of dismissive response is unacceptable—especially from a brand t...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
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