Dyson V12 Tube Connection Keeps Breaking – Product Quality Complaint

I am using a Dyson V12 Absolute vacuum cleaner whose pipe has been broken for about five months. I purchased the product from a physical store in Kadıköy, Istanbul. Based on our positive experience and the trust we had in Dyson, we also recommended this vacuum cleaner to our neighbor, who bought the same product through us. Unfortunately, the pipe of our neighbor’s device also broke in exactly the same place and in the same way, which made us feel very uncomfortable and embarrassed towards them. When I searched on the internet and social media, I found many other consumers experiencing the same problem with the pipe of this model. This made me think that the issue may be related to the product’s durability and not a one‑off incident. While other brands sell products with similar power and performance at almost one third of the price, we chose Dyson because we trusted its quality and therefore paid roughly three times more, expecting a more durable and trouble‑free product. This situation has seriously shaken our trust in the brand and saddened us. I kindly request that the broken pipe of my Dyson V12 Absolute vacuum cleaner be replaced with a new one free of charge and that this recurring issue with the same model be examined in detail so that both we and other consumers can use the product safely and for a long time.