I purchased a Dyson SV46 V12 DSAbs cordless vacuum cleaner on 21.01.2024. The product’s battery failed around 20.04.2026, that is, less than three months after the end of the warranty period. We have friends who bought the same model at the same time and they have had no issues, although we use the product in a similar way, which makes us think that there may be a fault specific to our device. Despite this, when I contacted Dyson via the WhatsApp customer service link, my product was not examined at all and I was simply told that the warranty had expired and that I needed to buy a new battery. No checks were carried out to see whether the product had a manufacturing defect or a hidden fault, and our complaint was dismissed just on the basis that the warranty period was over, which has caused us clear grievance. I request that my device be examined by an authorised service, that it be determined whether there is a fault or defect in the product, and, if such a defect is found, that the battery be replaced free of charge. I kindly ask for my grievance to be resolved and for me to be informed in writing after the necessary checks have been carried out.
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
I called Dyson Customer Services on 29.08.2024 after the Dyson V12 vacuum cleaner did not work. Based on the video call they made, they stated that the battery was broken. They stated that if the battery is in stock, it will be sent immediately, if not, it will be sent within 20 business days, and t...
On January 7, 2024, I purchased a Dyson V15 vacuum cleaner. Even though the filter is clean and I have been using it according to the instructions, the device shuts off about 3 seconds after being turned on. I even recorded a video of the issue and shared it live with Dyson customer service through ...
Dear Dyson Customer Service, I am writing to express my dissatisfaction regarding an ongoing issue with my Dyson vacuum cleaner. Since August 2024, I have been trying to obtain a replacement battery for my device. Despite numerous attempts to resolve the issue, I have not received the battery, nor h...
Comments