I purchased my Dyson V12 vacuum cleaner from Dyson’s official website, but the Motorbar cleaning head broke two months ago. I immediately contacted Dyson customer service, yet since then I have only been told to “wait,” with no concrete solution or timeline provided. My order number is 7000365429. While no fee has been requested for the broken part, I was informed that it is out of stock, which has left me unable to use my vacuum properly for over two months. It is unacceptable that such an expensive product cannot be supported with a basic replacement part. This situation has caused significant inconvenience and frustration, as I expected a premium service experience from Dyson. I demand that the Motorbar cleaning head be provided to me as soon as possible and that my issue be treated as a priority. Dyson must ensure spare part availability to prevent further customer dissatisfaction.
My Dyson V12 Motorbar head has broken, and I’ve been unable to get a replacement part for a long time. Despite paying a premium price for this product...
I purchased the Dyson V15 Detect Absolute cordless vacuum two years ago, and since November 2024, I haven’t been able to use it because the “Digital M...
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
My Dyson V10 Motorbar head broke unexpectedly, and when I contacted customer service, they were polite but informed me that it couldn’t be repaired and I would need to order a replacement. However, when I tried to place an order, I was told the part was out of stock and they would notify me when it ...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
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