The under-furniture vacuum cleaner of my Dyson V12 vacuum cleaner, which I bought about 5 months ago, broke. I am someone who does not misuse my belongings (I pay extra attention to such an expensive product; I am sure everyone is like me in Turkey), but while I was thinking "I wonder if the problem is me?", I saw that there were many people here who had the same problem as me and even broke in the same place. This means that the problem is not with the customer, but with the company that produces the problematic product. When I called customer service, they just said that the underarm device is not under warranty. When selling it, it is sold in the same box, no warning is given saying "just for your information, this product is not under warranty", but when it breaks in as little as 5 months, they reply mockingly by saying "Oh, that product is not under warranty". Although Dyson is expensive, we prefer it because its products are durable and the company stands behind its products, but they make misleading sales. I want my problem to be responded to and resolved; otherwise, I will have to take legal action.
I bought a Dyson V11 brand vacuum cleaner in November 2020. Shortly after I started using it, there was a gap where the pipe and head enter, I called the company and they said it was 'user error', although they showed it differently in their advertisements regarding durability, we said it could be, ...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
I bought the Dyson V12 vertical vacuum in November 2022, and by December 2023, it started malfunctioning. The vacuum wouldn’t turn on without several attempts, so I sent it for repair. The issue was covered under warranty. However, just one year later, in December 2024, the same issue happened again...
I purchased my Dyson V12 wireless vacuum directly from Dyson’s site, expecting quality and reliable service. Unfortunately, after the vacuum malfunctioned, I contacted support and sent it in for repairs. It’s been 1.5 months, and I’m still without a working vacuum. Despite the product being under wa...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
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