Dyson Gen 5 Furniture Tool Malfunction (4 Months Old) & Warranty Exclusion

Dyson Gen 5 Furniture Tool Malfunction (4 Months Old) & Warranty Exclusion
Dyson Gen 5 Furniture Tool Malfunction (4 Months Old) & Warranty Exclusion
February 28, 2024 6:11 PM72

I purchased my Dyson Gen 5 vacuum only four months ago, and now the furniture tool, which is crucial for cleaning under sofas, won't lock into place when I attempt to use it. It's always bending at the elbow and becoming unusable. When I reached out to Dyson, they stated that it is considered an accessory and is not covered by the warranty. I selected the Gen 5 model for this furniture tool, bought directly from a Dyson store, but this important information was not revealed. Receiving the news that it's "out of warranty" is quite disheartening. This is not what I anticipated from Dyson. In Turkey, finding replacement parts can be quite challenging, and when they are found, they are usually priced very high, approximately ₺4,000. It's disappointing that a Dyson vacuum I purchased just four months ago is not covered by the warranty.

March 1, 2024 1:36 PM (1 day after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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