I purchased my Dyson Gen 5 vacuum only four months ago, and now the furniture tool, which is crucial for cleaning under sofas, won't lock into place when I attempt to use it. It's always bending at the elbow and becoming unusable. When I reached out to Dyson, they stated that it is considered an accessory and is not covered by the warranty. I selected the Gen 5 model for this furniture tool, bought directly from a Dyson store, but this important information was not revealed. Receiving the news that it's "out of warranty" is quite disheartening. This is not what I anticipated from Dyson. In Turkey, finding replacement parts can be quite challenging, and when they are found, they are usually priced very high, approximately ₺4,000. It's disappointing that a Dyson vacuum I purchased just four months ago is not covered by the warranty.
I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyso...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I purchased the Dyson V15 model from Dyson Turkey a year ago for ₺14,000, and it came with an under-furniture adapter. However, after only 3-4 uses, the adapter fails to remain stable. Upon reaching out to Dyson, their solution is surprising – buy a new one without bothering to examine the issue. W...
The under-furniture vacuum cleaner of my Dyson V12 vacuum cleaner, which I bought about 5 months ago, broke. I am someone who does not misuse my belongings (I pay extra attention to such an expensive product; I am sure everyone is like me in Turkey), but while I was thinking "I wonder if the problem...
I purchased the latest Dyson Gen 5 vacuum cleaner about 6 months ago. Within the first month, the side clips on the carpet head fell off, as shown in the pictures and videos I'll provide. Later, the elbow joint of the under-furniture accessory broke. I placed an order for a replacement on August 8th...
Comments