Dyson Sold Me a V10 That Is Unsuitable for Hair and Now Wants Me to Buy a V8
About two months ago, I called Dyson and they suggested the most suitable machine for my workplace, the v10, and I bought it from their website. I am a male barber and I vacuum hair all the time. However, the machine does not work with sufficient performance. When I contacted them about the issue, they called the service. The necessary cleaning procedures were performed, but my machine still does not work properly. When I called again, they said there was a problem with the filter, I waited 3 weeks and they sent a new one. It still does not work properly. When I finally informed them about the situation today, they said that the v10 is not suitable for vacuuming hair, I should use this one and I should buy a new v8 animal. Why do I have to pay for a new machine? If there is such a situation, shouldn't you take the machine back and send the one you suggested? I want the issue to be resolved urgently.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
