On January 16, 2026, I purchased a Dyson V16 Animal vacuum cleaner from Vatan, and it has been defective since the first day. The air tube would not detach from the main dust bin, even when force was applied, and the machine’s suction performance was extremely weak. On January 28, 2026, I sent the vacuum to service requesting a return, but the return was refused. Instead, the unit was sent back to me with multiple dents and scratches on the air tube, and peeling paint in several areas on the top of the main dust bin. To make matters worse, they sent it back with the tube removed from the bin, almost as if mocking the situation. That is exactly the problem—am I supposed to send this machine to service every time the dust bin fills up? Now, am I expected to send it to service again because of the damage caused by your own service? I also submitted the same complaint through Dyson’s review channels, but I have received no response and no assistance whatsoever. I paid for a brand-new product, and I have been left frustrated and embarrassed for days because of this defective machine.
I deeply regret purchasing the Dyson V12 vacuum. My unit began stopping on its own, so I sent it to service, as instructed, with all its parts. The customer representative told me they would replace it, mentioning my vacuum's body color might not be available. A technician later called, insisting I ...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
On September 25, 2025, I purchased a Dyson V15 vacuum cleaner from the Dyson online store for ₺36,000. After receiving and starting to use the product, I noticed that the sealing cap in the dust container was leaking air and that air bubbles were forming around the gasket. I believe such an issue sh...
I had requested service for the main head of my Dyson V15 vacuum, which had deformities. The service team fixed the head problem, but when the vacuum was returned from the service center, the tube was bent and all of the other parts were scratched. I've been contacting them on a daily basis for the ...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
Comments