After using my Dyson Airwrap device, which I bought in November 2022, for a very short period of time, I had a problem with all the heads not sitting in the socket. Because of this, I couldn't use the product. During continuous use, the heads were leaving the machine and falling to the ground. With this complaint, I sent my product to the technical service on 15.04.2022. On 26.04.2022, the product was returned, saying that it was repaired from the service. In the technical service report, no report was written about my main complaint, which is the non-fitting part, that is, no action was taken regarding the product problem, only the filter was cleaned and sent back, and my product, whose heads did not fit the machine properly, was sent back with the evaluation of 'working perfectly'. As a result of waiting for service for 12 days, no repairs were made. I am very upset and sad that I received the worst technical service, which does not suit a corporate company like Dyson. I don't want to continue using the device that I have had such a problem with all parts in such a short time. I'm waiting for the product to be replaced by replacing my grievance.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with utmost care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
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