Dyson Airstrait Hair Straightener Constantly Showing "Clean Filter" Error

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Esra
March 04, 2025 1:09 am
91

I purchased the Dyson Airstrait hair straightener from Dyson Turkey’s official website in August 2024. Shortly afterward, despite regular and thorough cleaning of the filter, the device repeatedly displayed the irritating "clean filter" and "filter blocked" warnings. I contacted customer support, who instructed me to return the product via Yurtiçi Kargo. Later, Dyson called to inform me they would replace the unit and destroy the faulty one, which I approved.

However, incredibly, this issue persisted with all three replacements Dyson sent me! Each unit malfunctioned identically, displaying the same maddening filter warnings. Dyson initially offered me a refund, but I declined, preferring a functioning replacement. Yet, upon receiving the third device—again defective—the technical service falsely insisted it was working fine and returned the malfunctioning unit back to me. Dyson now refuses to offer me either a refund or replacement.

March 07, 2025 1:44 pm (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

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