I purchased the Dyson Airstrait hair straightener from Dyson Turkey’s official website in August 2024. Shortly afterward, despite regular and thorough cleaning of the filter, the device repeatedly displayed the irritating "clean filter" and "filter blocked" warnings. I contacted customer support, who instructed me to return the product via Yurtiçi Kargo. Later, Dyson called to inform me they would replace the unit and destroy the faulty one, which I approved.
However, incredibly, this issue persisted with all three replacements Dyson sent me! Each unit malfunctioned identically, displaying the same maddening filter warnings. Dyson initially offered me a refund, but I declined, preferring a functioning replacement. Yet, upon receiving the third device—again defective—the technical service falsely insisted it was working fine and returned the malfunctioning unit back to me. Dyson now refuses to offer me either a refund or replacement.
I purchased my Dyson Airstrait hair straightener in Dubai, and in January 2025, it began showing a reset error. I took it to the authorized Dyson service center in Eskişehir. They informed me that the product was not covered under warranty but assured me I had the right to a paid repair, so I left t...
I am writing from Turkey regarding the ongoing issues with my Dyson hair styler, which I purchased in 2020. Starting in 2023-2024, the main attachments began falling off, making it impossible for me to style my hair. Since it was out of warranty, I sent it to Dyson’s technical service on December 14...
I have been using the Dyson Airstrait straightener since February 2025, and I am completely dissatisfied with it. The device performs very poorly—it neither straightens nor styles my hair properly, and instead makes my hair frizzy. I purchased the product from Turkcell Pasaj with an invoice. When I...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I ordered an Air stage hair styler worth 12,499₺ on 05.04.2023 via the Dyson website. When I opened the product, which was delivered on 08.04.2023, I realized that the product had been opened and used before. Since it was the weekend, I waited for Monday and called the support line and requested the...
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