1

Dyson 5th Gen Battery Failure - Unacceptable Quality and Service

Sanem
March 24, 2024 8:32 PM105

It is quite disheartening for the Dyson brand that the battery, which is a vital component of the machine, has failed within just 5 months. The product had a malfunction before the installment payments were even finished. Furthermore, the customer service team informed me that they would be sending a different colored battery, which is not satisfactory. I would like my device, which is only 5 months old, to be replaced with a new machine so that it remains in good condition. If this matter is not resolved, I will take the appropriate steps to address it with the relevant authorities. Although I can handle accessories failing to some degree, it's really disappointing when the battery, which is the main component of the machine, malfunctions within just 5 months.

March 28, 2024 11:15 AM (3 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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