I never received my DuitNow transfer, what are my next steps?

First, verify with the sender that the transfer was completed successfully and that the correct DuitNow ID, phone number, NRIC, passport number, business registration number, or account number was used.

Check your bank account, transaction history, and any notifications, as some transfers may take longer if they require additional processing or verification.

If the transfer is marked as successful but the funds have not arrived, contact your bank with the transaction reference number, transfer amount, date, and sender's details so they can trace the payment.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.