Brand Overview: DSV
DSV is a multinational transport and supply chain management company operated by DSV A/S. Founded in Denmark in 1976 by a group of independent hauliers, the company has grown into one of the largest third-party logistics and freight-forwarding providers in the world.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +45 43 20 30 40 (Global Headquarters) or +1 732 850 8000 (US Office)
Industry and Operations
DSV operates in the freight transport and contract logistics industry, managing end-to-end supply chain services for commercial clients and individual consignees across the globe. Its business model relies on asset-light logistics networks, partnering with road, ocean, and air carriers to coordinate freight movement.
- Air and Sea Freight: Global ocean container shipping (FCL/LCL) and specialized air cargo solutions.
- Road Transport: Full truckload (FTL), less-than-truckload (LTL), and groupage delivery networks across continents.
- Contract Logistics: Warehousing, order fulfillment, packaging, inventory management, and cross-docking operations.
- Project Logistics: Specialized transportation solutions for heavy-lift, oversized, and complex industrial equipment.
- Customs Clearance: Brokerage and compliance services handling import/export documentation and tariff requirements.
User Sentiment
User feedback regarding DSV is frequently critical, particularly from small business shippers, recipients of residential freight deliveries, and individuals dealing with lost or delayed cargo. Most negative feedback centers on difficulties in getting timely support and resolving delivery breakdowns.
- Shipment Delays: Frequent reports of pallets and freight shipments sitting stationary at depots or hubs for weeks past promised delivery dates.
- Unresponsive Customer Service: Dissatisfaction with phone representatives and support email channels, including unanswered tickets, lack of callback follow-ups, and generic automated responses.
- Inaccurate or Static Tracking: Frustration over outdated tracking portals that show incorrect delivery dates, falsely claim delivery attempts, or stop updating entirely.
- Damaged or Mishandled Cargo: Complaints regarding crushed packaging, broken pallet contents, or rough handling during transit with difficult insurance claim procedures.
- Lost Consignments: Accounts of goods going missing in sorting facilities and warehouses without proactive tracing or compensation.
- Customs Delays and Unforeseen Fees: Issues with paperwork processing leading to port holds and disputed administrative charges.
Share Your Experience
If you have experienced issues with DSV, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.