It can be annoying to see a repeat charge on your DraftKings deposit. Follow these steps to fix the problem and get your money back:
First, log in to your DraftKings account and look at your transaction records to make sure the deposit was made twice. This check makes sure that the problem is correctly found before moving forward.
Next, get in touch with DraftKings' customer service. The DraftKings Help Centre has a live chat option that you can use to get help right away. You can also send a detailed email to [email protected] with information about your account and a clear statement of the problem. You can ask for a callback through the chatbot on their Help Centre if you are a U.S.-based Sportsbook or Casino user.
Be ready to back up your claim with the proof you need, like bank bills or records of transactions. Keep an eye on your bank account to make sure the return goes through. For credit or debit card refunds, it may take up to 10 business days for the money to show up on your account.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.