Brand Overview: Dr. Squatch
Dr. Squatch is a men's personal care and grooming brand founded in 2013 by Jack Haldrup. Operating under Dr. Squatch, LLC, the company gained widespread recognition for producing natural, cold-process bar soaps and men's hygiene products marketed with humorous digital ad campaigns.
Contact Info
Customer Support Email: [email protected] (UK: [email protected]; Europe: [email protected])
Phone Number: Dr. Squatch does not offer an active, publicly available customer support phone number. Customer service is managed exclusively via email, online contact forms, and website chat.
Industry and Operations
Dr. Squatch operates within the consumer goods and personal grooming industry. The company primarily follows a direct-to-consumer e-commerce model, while also selling through select third-party retail stores. Its business model offers both individual purchases and recurring subscription boxes.
- Bar Soaps: Cold-process, naturally scented soap bars formulated with natural exfoliants and plant oils.
- Deodorants: Aluminum-free natural deodorants available in various brand-signature scents.
- Hair and Beard Care: Natural shampoo, conditioner, and beard oils designed for men's hair care routines.
- Body Care and Accessories: Body washes, face washes, lotions, colognes, and shower accessories such as soap savers.
- Subscription Services: Automated replenishment plans that allow customers to receive recurring shipments of soaps and grooming products on a set schedule.
User Sentiment
User feedback on review forums and consumer complaint platforms reveals recurring dissatisfaction centered on recurring billing, fulfillment delays, and support responsiveness.
- Subscription and Auto-Renewal Issues: Many consumers report accidentally signing up for recurring billing plans or experiencing persistent charges after attempting to cancel their subscriptions.
- Shipping and Delivery Delays: A substantial number of complaints cite extended transit times, delayed processing of orders, and lost packages.
- Customer Service Accessibility: Users frequently express frustration over the absence of a live phone helpline, citing slow responses and repetitive automated replies via email or chat.
- Soap Durability: Consumers frequently mention that the soap bars melt or dissolve rapidly in the shower, leading to a much shorter product lifespan than expected for the price.
- Refund and Order Discrepancies: Shoppers report difficulties obtaining refunds or replacements for incorrect shipments, broken goods, or missing items.
Share Your Experience
If you have experienced issues with Dr. Squatch, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.