I received the wrong parcel from DPD; how can I get my original one back?

If DPD delivered the wrong package, don't open it. Instead, take pictures of the label and the package, and then use their website or app to report the mistake.

Give them your name, tracking number, and pictures of the wrong package so they can find out where your original one went.

Next, get in touch with the seller or store right away. They are legally responsible for the shipment and can ask DPD to find and send your correct package again.

Within a few business days, DPD usually looks into it and sets up the pickup of the wrong package.

Sign up for Xolvie and make a complaint if you don't get information on time. This will bring attention to the problem.