As a Fritolay distributor, we have been purchasing Doritos and Lay’s products from the Akınlar/Ankara distributor for two years, but we are experiencing serious issues regarding the return or replacement of expired products remaining in our stock. We currently have expired products worth between ₺10,000 and ₺15,000 in different package sizes. I have previously submitted a similar complaint. Despite repeatedly contacting Fritolay customer service, they only say that they have sent an email to the relevant company. The distributor falsely claims that the company has closed down and refuses to take back the products, yet they continue to visit us every week to sell new products. None of our previous requests have resulted in a solution. We have invoices for all the products in our possession. We request that all expired products be either collected or replaced with new ones. We expect our issue to be resolved urgently.
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
Just discovered that the Lay's Yogurt and Seasoned Greens Chips I bought were moldy. I included a photo of the defective chips and a detailed explanation of the problem in an email that I sent to info@fritolay. Sadly, the reply I got didn't go beyond mentioning the purple chip in the photo to solve ...
Hello, For quite some time, I've been encountering products with insects, spoilage, and shortened shelf life at the Carrefour store on Ortaklar Street in Istanbul. I went to Carrefour several times with issues like damaged packaging, spoiled watermelons, and foul-smelling cheeses, but I couldn't mak...
For months, Arçelik has deliberately delayed replacing my malfunctioning refrigerator. Despite providing ample photographic evidence of the product's poor condition, I have received no compensation for the inconvenience. While the replacement has finally been approved, Arçelik demands the immediate ...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
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