Brand Overview: Dog is Human
Dog is Human is a direct-to-consumer pet wellness company that produces human-grade dietary supplements for dogs. The brand operates under its parent corporate entity, Remi Health LLC, and was co-founded by Timothy Chen and Kathan Mally. It officially launched in 2022 with a focus on veterinary-formulated daily canine supplements.
Contact Info
Customer Support Email: [email protected]
Returns Email: [email protected]
Phone Number: No official customer service phone number is publicly available. Customer support is handled entirely through email and online messaging.
Industry and Operations
Dog is Human operates in the pet health, wellness, and dietary supplement industry. The company utilizes a direct-to-consumer (DTC) e-commerce model that combines individual product purchases with recurring subscription options designed for regular replenishment.
- DM-01 Daily Multivitamin: Chewable daily multivitamin formulated with human-grade nutrients to support immunity, skin, coat, and digestive health.
- MULTIFLEX Advanced Hip & Joint: Targeted powder supplement created to support joint mobility, flexibility, and cartilage health.
- Wild Alaskan Fish Oil: Liquid supplement rich in omega-3 fatty acids intended to improve coat condition and overall vitality.
- Subscription Services: Automated recurring delivery programs offering discounted rates on recurring shipments.
User Sentiment
While the brand maintains a visible presence on social media and digital platforms, consumer criticism frequently centers around billing practices, recurring charges, and challenges communicating with customer support.
- Unexpected Subscription Billing: Numerous consumers report being signed up for recurring monthly subscriptions after believing they made a single one-time order, leading to unauthorized or surprising charges on their payment cards.
- Difficulties Canceling Subscriptions: Customers often express frustration when trying to pause or cancel recurring memberships, sometimes finding that orders continue to process and ship despite cancellation attempts.
- Lack of Direct Phone Support: Many complaints highlight delays in customer support communication, emphasizing that the absence of a live support phone line makes urgent order cancellations or billing disputes difficult to resolve in a timely manner.
- Refund and Return Friction: Buyers frequently report complications obtaining refunds for unwanted renewals or opened products due to restrictive return policies.
- Palatability and Product Efficacy Concerns: Some pet owners complain that their dogs refuse to consume the chews due to flavor or texture, while others report seeing no noticeable improvement in their pets' conditions.
Share Your Experience
If you have experienced issues with Dog is Human, you are not alone. Share your experience or file a complaint on Xolvie to ensure your voice is heard and help other pet owners make informed choices.