Brand Overview: Dodge
Dodge is an American automotive brand founded in 1900 by brothers John Francis Dodge and Horace Elgin Dodge. It is owned by the multinational automaker Stellantis and has long been recognized for producing high-horsepower muscle cars, SUVs, and performance-oriented vehicles.
Contact Info
Phone: 1-800-423-6343 (1-800-4A-DODGE)
Email: Dodge does not maintain a publicly published direct customer support email address. Inquiries can be submitted directly through the customer contact forms on the official website or handled via phone.
Industry and Operations
Dodge operates in the automotive manufacturing sector, engineering and distributing vehicles across consumer and commercial markets through authorized dealer networks. The brand emphasizes aggressive design and engine performance across its lineup.
- Passenger Vehicles and SUVs: Models including the Charger, Challenger, Durango, and Hornet.
- High-Performance Tuning: Specialized performance variants through its SRT (Street & Racing Technology) lineup.
- Parts and Service: OEM vehicle parts, accessories, and warranty servicing managed through Mopar.
- Connected Services: Subscription-based in-car connectivity, navigation, diagnostics, and remote vehicle access.
User Sentiment
Overall user feedback reveals recurring frustration regarding mechanical dependability, recurring electrical faults, and delays when dealing with dealership repairs and safety recalls.
- Transmission and Drivetrain Issues: Frequent owner reports of rough shifting, gear slippage, and transmission failure.
- Electrical and Infotainment Failures: Complaints regarding the Uconnect infotainment system, including touchscreen delamination, phantom touches, and system crashes.
- Recall and Parts Delays: Long wait periods for dealerships to receive parts required to complete mandatory safety recall repairs.
- Warranty Claim Denials: Consumer pushback over disputes with dealerships and corporate support regarding coverage for mechanical and cosmetic defects.
- Interior Durability: Premature wear on cabin materials, dashboard peeling, and fit-and-finish concerns.
Share Your Experience
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