Disney Plus Continued Monthly Billing After Subscription Cancellation
Although I canceled my Disney Plus subscription approximately one year ago, I noticed today while reviewing my Akbank credit card statement that Disney Plus has continued charging my card every month for a subscription fee. When I logged into my Disney Plus account, I saw that the latest billing date appeared as July 2025, which indicates that the system continued processing my membership as if it were still active even after the date when I believed I had canceled it.
When I contacted Disney Plus customer support, they told me there was no issue on their side, that the matter was not their responsibility, and that I needed to resolve it with my bank. They completely refused to take responsibility. Despite their advertised “cancel anytime” policy, the fact that I was charged unfairly every month for approximately 12 months without receiving any solution is extremely frustrating and has seriously damaged my trust in the company.
I request that Disney Plus conduct a detailed investigation into these unauthorized charges that continued for approximately 12 months despite my cancellation request, clearly explain why this happened, and provide a full refund of all amounts charged to my credit card. I also expect a formal explanation and a proper resolution regarding the inconvenience and time I have lost throughout this process.
