Disney Plus Charged Me $13 After I Failed to Find a Cancellation Option

I have been unable to cancel my Disney+ subscription for months. Despite repeatedly trying through the mobile app and occasionally from a computer, I cannot find any option that allows me to end my membership. When I check Disney’s own cancellation instructions and help pages, none of the steps they describe appear in my account. I also cannot remove my card information from the system, so automatic payments continue to be charged every month.

I have been trying to cancel my subscription since June. When the June payment was charged, I assumed the subscription would at least end by July, but in July, another automatic payment of approximately $13 was charged to my card. This has been an ongoing subscription for approximately 8–9 months, and I am now extremely frustrated with the situation.

Not providing any clear cancellation option and preventing me from removing my payment information makes me feel as though I am being forced to remain subscribed. Therefore, I request a refund of the amount charged to my card in July and the immediate cancellation of my subscription so that it will not renew automatically again in the future.