Disney Plus Continued Billing My Card After Subscription Cancellation

Although I canceled my Disney Plus subscription approximately three months ago, I discovered that payments continued to be taken from my account without my knowledge or authorization. While reviewing my bank statement, I noticed that a charge of $7 was made to my card on July 10, 2026, under the name Disney Plus. Being charged for a service that I had already canceled is both a breach of trust and a frustrating customer experience.

My subscription was registered using the email address z*********@hotmail.com and phone number 0 54*********49. After canceling the subscription, I believed that no further charges would be made. Seeing this payment on my statement left me surprised and disappointed. I would like to understand why this occurred and how a payment could still be processed after cancellation. I also request that any possible system error be identified and corrected.

I request that the $7 payment charged by Disney Plus without my authorization be canceled and refunded, and that I receive written confirmation that my subscription has been fully terminated. I also ask that any unauthorized billing permissions connected to my account be removed to ensure that a similar issue does not happen again.