I called DHL customer service to inquire about their Fulfillment Network service, only to be told that such a service doesn't exist. Another representative said they handle air transportation and directed me to contact someone else for road transport inquiries. I called again because there's only one DHL customer service number starting with 444 listed online. I called the road transport number they provided four times and waited for long periods, but no one answered the phone. Your website mentions this service, yet we can't find anyone to provide information. Ridiculous!
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
I paid for the delivery of a document to Germany using DHL Express. After accepting the payment, the service point abruptly closed the website panel, leaving me unable to access any shipment details despite the successful payment. I reached out to customer service, and they advised me to email finan...
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
As a company that has been working with DHL for years, we decided to open an account with FedEx and try them as an alternative for a shipment. Unfortunately, the experience has been a complete disappointment. No representative gives a proper response, and it seems like no one understands or answers ...
On September 11, 2025, I sent an important document shipment to Finland through DHL’s Spil branch. About two weeks later, I contacted the branch to check the shipment status, and they told me the package had been delivered. However, when I checked DHL’s official website, it still showed that the shi...
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