Desigual charged me twice for the same order, how can I get my money back?

If Desigual has charged you twice for a single order, you can request an immediate refund of the duplicated amount.

Possible causes of the double charge:
– Error in the payment gateway
– Failure to update the order status
– Duplicate purchase attempt due to a technical issue

Prepare the following:
– Order number
– Bank statement showing both charges
– Confirmation that only one order was shipped or delivered

What to do to get your money back:
– Contact [email protected] with the subject line “Double Charge – Order [number]”
– Attach your bank statements and confirm that you only received one order
– You can also use the contact form on desigual.com
– If you don’t receive a response, consider filing a complaint on Xolvie to seek a resolution.