My online order for camping gear, which included a tent, was sent on July 14, 2023, but I haven't received the package yet. The people who work in the warehouse are always trying to find an out. The people who work in customer service don't help either. I trusted these instructions and paid for the camping spot I had reserved. I got ready for my upcoming trip, asked for annual leave, and changed how much I was going to spend. Still, you are the one who made this pain happen, and I can't stand it. I've decided to file a complaint about this matter with the Consumer Arbitration Committee. I will fight for what belongs to me!
My tent, which I purchased online from Decathlon on 03.05.2025, is marked as delivered even though I have not received it. I have encountered this situation, and perhaps it’s the first time in my life I’ve experienced something like this. I even checked with my neighbors and local courier branches t...
It has been two months since I sent the online order I got from Decathlon back, and customer service still hasn't refunded me. I have sent them a return form, but even after multiple attempts to get my money back, nothing has happened. This is unacceptable and if Decathlon doesn't take action soon, ...
What a headache. I placed an order on 01.02.2023 and it still hasn't arrived. To make matters worse, the shipping company somehow managed to send my package to the wrong place, even though my delivery address was only about 3 km away from the store. It's been almost a full week now, and I'm still wa...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
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