Decathlon Online Order Delay

Decathlon Online Order Delay
Akın
July 26, 2023 12:05 PM59

My online order for camping gear, which included a tent, was sent on July 14, 2023, but I haven't received the package yet. The people who work in the warehouse are always trying to find an out. The people who work in customer service don't help either. I trusted these instructions and paid for the camping spot I had reserved. I got ready for my upcoming trip, asked for annual leave, and changed how much I was going to spend. Still, you are the one who made this pain happen, and I can't stand it. I've decided to file a complaint about this matter with the Consumer Arbitration Committee. I will fight for what belongs to me!

July 27, 2023 9:11 AM (21 hours after complaint)

Hello Mr. Akın, First of all, we express our regret for the negative experience you had with our online store. Your complaint regarding the issue has been forwarded to the warehouse operations unit. We will share the information we receive with you as soon as possible. Thank you for your understanding during this process, We wish you healthy and sports-filled days!

August 4, 2023 10:27 AM

Hello Mr. Akın, First of all, we would like to express our regret for the negative experience you had with our online store. It appears that your order has been delivered. Thank you for your understanding during this process, We wish you healthy and sporty days!

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