There appears to be a color change made during production in the Deborah 00 BB Cream. I was very satisfied with the first product I purchased from the store, but when I bought the same shade for the second time, I noticed that the tone was different even though the shade number was the same. When I pointed this out to the store staff, I was told that “there may have been a color change.”
At the same time, I purchased a third one, and I encountered the same issue again.
They definitely do not have a proper customer service system. When I contacted them via WhatsApp, I only received a generic, scripted response. They told me, “We accept returns of products you didn’t like,” but we don’t buy products just because we like the packaging—we continue buying a product because we are satisfied with what’s inside.
If there were testers available for your products, you might be able to give such responses. As a brand that is still relatively new in Turkey, experiencing inconsistency in product shades and receiving inadequate customer service has been very disappointing.
I went to a Watsons store to buy a concealer. A store employee recommended a concealer from the Deborah brand. Since it was my first time purchasing this brand, I trusted the employee’s recommendation and bought the suggested shade. After leaving the store and trying the product, I realized that th...
I did not want an orange shade lipstick. The actual color of the Deborah lipstick I purchased from Watsons is completely different from the color shown on the packaging. I want to return it. I bought the lipstick from the Eskişehir Çarşı branch, and a Watsons employee recommended this shade as suit...
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On December 7, 2025, I went to the Watsons store at Sultanbeyli Plato Shopping Mall to buy a Revolution brand filter foundation and a suitable powder. When I asked an employee for help with the powder, I was told it was not available in the store. The employee then stayed with me to assist with choo...
I purchased two Deborah brand lipsticks yesterday from the Watsons store located in Akasya Shopping Center, Istanbul. While I was still inside the store, I checked the products and noticed that both lipsticks had clearly been opened before and had an unpleasant, rancid-oil-like smell. The tester lip...
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