DANA Indonesia debited my balance without transaction, how can I get it back?

If DANA Indonesia debited your balance without a transaction you recognize, first check your transaction history carefully in the DANA app to confirm there really wasn’t any payment or fee.

If it’s indeed unauthorized, you should report it immediately via the in-app Resolution Center or DIANA (DANA’s digital assistant) and provide screenshots and details of the deduction so they can investigate your claim.

For cases like lost or unauthorized deductions, DANA may be able to refund the balance depending on the cause and account protection status.

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