Unable to Reach Crocs Customer Service for Online Order Return

June 29, 2024 11:34 AM44

I've been trying to get in touch with Crocs customer service at 0212 324 47 10 for days, but it's been impossible to reach a representative. The product I ordered online doesn't fit my feet properly, so I need to start the return process. I've been trying to reach customer service multiple times, but they haven't responded. Can you please take care of this problem? Could you please give me a call back at 0 53********78 before my return window expires? Thanks.

July 2, 2024 5:21 PM (3 days after complaint)

Hello, Thank you for bringing up this issue, and we apologize for any inconvenience caused. Due to the high volume on our lines, you may have been unable to reach us. In order to assist you with this matter, we kindly request that you send an email. Best regards,

Özgül
July 2, 2024 5:48 PM

Sure, here is the translated text: "Even though I sent an email, you have not responded despite several days passing. My return period is about to expire, so I would appreciate it if you could contact me today... Otherwise, I will exercise my legal rights..."

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