I had been making small deposits to the site Cratos Royal for a while, and everything had gone OK until now. But my last deposit of ₺500 never showed up in my account. At first, I assumed it might be a technical problem, but even after a few hours, the amount still hadn't been refunded. I called my bank to check on the transaction, and they told me that the other party had successfully received the transfer. I contacted Cratos Royal again and gave them all the information they needed about the transaction and confirmation of payment, but they still say that the money never arrived. Even though I've explained the matter several times, they haven't given me a clear answer. Their vague and dismissive answers have made me very nervous, and the fact that they aren't being open has entirely broken my trust in the platform.