I got charged twice for my Cotton On order, what steps should I take to get a refund?

If you were charged twice for your Cotton On order, the first step is to log into your account and check your order history. It’s important to verify this before proceeding to ensure that a duplicate payment was indeed made.

Next, contact Cotton On's customer service team using the contact details provided on their website. Clearly explain that you were charged twice for the same order and provide your order number along with any relevant information to help them investigate the issue quickly.

Ask the customer service representative to investigate the double charge and request a refund for the duplicate amount. Make sure to provide any necessary documentation or proof of the charges to support your claim and expedite the process.

If the issue isn’t resolved promptly, continue following up with Cotton On every few days. If the refund is still delayed, consider filing a dispute with your credit card company or payment processor.

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