Costa Coffee Fails to Stock Lactose-Free Milk and Maintain Clean Restrooms

I visited the Costa Coffee branch on Bağdat Avenue in Istanbul several times between May 21 and May 24 and encountered serious problems with both product availability and hygiene. During each visit, I was told that lactose-free milk was unavailable, and employees repeatedly responded that it was not being supplied. The fact that this product has been unavailable for such a long time gives the impression that Costa Coffee no longer considers it a priority.

Additionally, the restroom at this branch was constantly out of order and dirty every time I visited. When I asked about the restroom, I was told that it was not working. However, leaving it unusable and unhygienic for several consecutive days is completely unacceptable for a well-known brand like Costa Coffee.

I request that Costa Coffee urgently repair the restroom at its Bağdat Avenue branch, ensure proper hygiene standards, and maintain a regular supply of lactose-free milk. In short, I expect this branch to be brought up to the brand's standards in terms of both cleanliness and product availability.