Costa Coffee Employee Rudely Tries to Remove Customers From Shared Seating Area

I felt compelled to file this complaint because of the disrespectful and inappropriate behavior I experienced today at the Costa Coffee branch inside Kadıköy Terminal Shopping Mall. While sitting with my friends in a shared public seating area of the terminal, where customers are allowed to sit with products purchased from any of the surrounding businesses, a Costa Coffee employee named Mr. G***** approached our table and tried to make us leave in an extremely rude and offensive manner.

His choice of words and attitude were completely unacceptable and showed no regard for basic courtesy or respect. Despite the fact that menus covering the entire terminal were available on the tables, he acted as though the area belonged exclusively to Costa Coffee. He even made a statement implying, "This is my property," and behaved as if he had the authority to kick us out. While people sitting at other nearby tables were not approached or asked to leave, he singled out our table and treated us this way. What made the situation even more disturbing was that he later discussed the incident with his colleagues as though it were casual conversation. This behavior was extremely uncomfortable and completely unacceptable.

As a business owner myself, I would never consider treating my customers or any other person, especially a woman, with such disrespect. Seeing an employee of an established corporate brand like Costa behave this way has seriously damaged my trust in the company. If your drinks were genuinely enjoyable and worth choosing, we would have been happy to purchase them from you. However, this kind of treatment has the opposite effect, making the brand seem unwelcoming and discouraging customers from choosing it.

I request that Costa take appropriate disciplinary action regarding Mr. G*****, who works at the Kadıköy Terminal Shopping Mall branch, make it absolutely clear to both employees and customers that such disrespectful and offensive treatment of customers will not be tolerated, and provide me with an update on the actions taken in response to this complaint.