Costa Coffee Employee Treats Customers Rudely at Sabiha Gökçen Airport

I felt compelled to file this complaint because of the disrespectful and unprofessional behavior I experienced at your Costa Coffee branch at Sabiha Gökçen Airport between 9:00 AM and 10:00 AM on October 27, 2026.

While waiting for our flight, we were standing in line outside your branch. Due to the crowded environment, a few products were knocked over. In response, we witnessed one of your employees behaving extremely rudely and aggressively toward customers. When we asked her a question, she completely ignored us and refused to acknowledge or respond to us in any way.

Later, when she apparently thought we had walked away, we clearly heard her speaking negatively and condescendingly to a colleague about the customer who had asked her a question. Moreover, when she realized that we had overheard her comments, her tone became even more disrespectful, and she began acting as though she wanted to argue with the customer.

I would particularly like to describe the employee in question as a woman in her twenties, with brown hair, a short stature, and noticeably full lips. When we asked for her name, she refused to provide it. This kind of behavior is completely unacceptable for an established corporate brand, especially for a business serving customers in a busy and stressful environment like an airport.

I had never visited or interacted with this branch before, and this was my first experience with your business. I am not seeking any financial compensation or making any personal demands. I simply want the employee in question to be formally warned about her behavior and the branch management to be made aware of this kind of disrespectful conduct. I expect the necessary disciplinary and staff training measures to be taken to ensure that other customers do not have to experience similar treatment.