Costa Coffee Employee Rudely Tries to Kick Customers Out of Shared Seating Area

Today, approximately one hour before filing this complaint, I experienced an extremely unpleasant incident in the shared seating area at the Costa Coffee branch inside Terminal Shopping Mall. While sitting in an area where customers are permitted to use the shared seating facilities with products purchased from any of the surrounding businesses, a Costa Coffee employee named Mr. G***** approached our table and tried to make us leave in an extremely rude and disrespectful manner.

His choice of words and attitude were completely unacceptable and crossed all boundaries of basic respect. Despite the fact that menus covering the entire terminal were available on the tables, he acted as though the area belonged exclusively to him and attempted to kick us out by making a statement implying, "This is my property." While other customers were sitting at nearby tables without any issues, he specifically singled out our table and approached us in this manner. He then proceeded to make the incident a topic of conversation with his colleagues. Such behavior is completely unacceptable.

As a business owner myself, I would never consider speaking to my customers or any other person, especially a woman, in such a disrespectful manner. Having an employee of an established corporate brand like Costa behave this way has seriously damaged my trust in the company. If your drinks were genuinely enjoyable and worth choosing, we would have purchased them from you in the first place. However, this kind of attitude has the opposite effect, making the brand unappealing rather than encouraging customers to choose it.

I request that Costa take appropriate disciplinary action regarding Mr. G*****, who works at the Terminal Shopping Mall branch, make it clear to both employees and customers that such disrespectful behavior will never be tolerated, and provide me with an update regarding the actions taken in response to my complaint.