While my girlfriend S*** was streaming as a broadcaster on the Coomeet website** using the email address m************@gmail.com**, the screen suddenly froze and the system logged her out automatically. When we tried to log back in afterward, we kept receiving an “invalid email or password” error, even though we were entering the correct email and password, and we are now completely unable to access the account.
The account became inaccessible without any rule violation notice, warning email, or explanation, which has caused us serious distress. My girlfriend streams regularly on this platform, and being suddenly locked out of her account without any explanation has created both psychological and financial hardship.
We are requesting that the account be thoroughly reviewed, that any technical error or mistake be corrected, and that access be restored to the broadcaster account registered under S*** with the email address m**************@gmail.com**, along with a clear and detailed explanation, so she can continue broadcasting from where she left off.
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