Paid via Codapay on Codashop and the order is missing, what steps usually work in this case?

If you paid via Codapay on Codashop and the order is missing or not visible;

• Check your SMS, email, or Codashop order history for any order ID or reference number
• Confirm the payment was actually completed on your bank, card, or mobile billing statement
• Make sure you were logged into the correct Codashop account (or note that guest orders may not appear in history)
• Wait at least 30–60 minutes in case the order is still processing
• Do not make a second payment to avoid duplicate charges

Contact Codashop support with a clear request;

• State that a Codapay payment was successful but the order does not appear
• Provide the payment reference, date, amount, payment method, game name, and player ID
• Attach proof of payment (receipt, SMS, or bank screenshot)

Ask them to;

• Locate the missing order using the Codapay reference
• Confirm whether the order failed, is pending, or was completed
• Credit the order manually or issue a refund if it cannot be found

If Codashop cannot locate the order;

• Contact Codapay support directly with the same payment details
• Ask them to confirm the transaction status and merchant reference

If the issue remains unresolved;

• Save all correspondence and proof
• File a complaint on Xolvie to report a missing Codapay order on Codashop and seek help tracing or recovering the payment