Clinique Order Delivery Problems
I ordered products from Clinique's website about 6 days ago. The delivery was scheduled for the 28th. However, the package has not arrived since the specified delivery date. When I called the courier, they explained that due to the lack of delivery networks in Karabük, the package was returned to the seller. When I contacted Clinique's customer service, I was informed that they would resend the package with the same courier, even though it was returned. I requested it to be shipped with another company, but that was not possible. Then why accept delivery to Karabük if it's not possible to ship with another company? I don't want to return my product, I want to receive it. I am also tired of being left without a solution.
Dear Valued Customer, We kindly request that you share your order number with us to ensure the necessary checks can be made regarding your process. Thank you for your interest in our brand. Best regards.
The text you provided appears to be a number: "No: 2606835327". Numbers are the same in both Turkish ('tr') and English ('en'), so no translation is needed.
I would like to thank Ms. Fulya from customer service for thoroughly addressing my complaint. She ensured that I continue using the products.
