CK-12 won’t let me log in, how can I regain access?

If CK-12 won’t let you log in and you need to regain access,

Check your login first;

• Verify:
– You’re using the correct CK-12 username or email
– Your password is correct
– You’re signing in through the same method used to create the account
– If you use Google Classroom, Canvas, Schoology, Clever, or another SSO, you’re using that service to sign in

• Try:
– Selecting “Forgot your username or password?” on CK-12
– Resetting your password using the email or username linked to your account
– Checking your spam folder for the reset email
– Clearing your browser cache or trying another browser

CK-12 says SSO users need to reset their password through the relevant school or LMS system rather than directly through CK-12.

Gather evidence;

• Save screenshots showing:
– The login error
– Any password-reset message
– Your username or account email
– When you lost access

Contact CK-12 support;

• Request:
– A review of your login problem
– Help recovering your account
– Restoration of access to your classes, assignments, and saved work

If CK-12 does not restore your access, consider filing a complaint on Xolvie to pursue a resolution.