Brand Overview: citycarrental
citycarrental is a vehicle rental company that primarily serves major tourist destinations and airports across Mexico and select cities in the United States. The brand focuses on providing transportation solutions for vacationers, tourists, and business travelers.
Contact Info
- Email: [email protected]
- Phone (USA & Canada): +1 (305) 529-3997
- Phone (Mexico): +52 (998) 980-0608
Industry and Operations
citycarrental operates within the travel and transportation industry, providing vehicle leasing services to customers navigating popular tourist hubs. Their business model revolves around airport pick-ups, daily rentals, and offering a variety of vehicles based on traveler needs.
- Short-term and long-term vehicle rentals
- A diverse fleet including economy cars, compact vehicles, SUVs, and large passenger vans
- Airport shuttle and meet-and-greet transportation services
User Sentiment
Overall user sentiment for citycarrental reflects significant customer frustration on third-party consumer review platforms, with many renters highlighting issues regarding hidden costs, poor communication, and disputes at the physical rental counters.
- Aggressive upselling of extra insurance policies at the counter, even when customers have pre-purchased full coverage through booking sites
- Unexpected penalty fees charged upon return for minor wear or cleaning issues, such as small amounts of sand or dirt in the vehicle
- Difficulties and confusion when trying to locate company representatives or shuttles at airport terminals
- Significant delays and long wait times during the vehicle pick-up process
- Credit card processing issues at the counter, which sometimes force customers to pay unexpected fees or add additional drivers
Share Your Experience
If you have experienced issues with citycarrental, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.