On 5 March 2026, I visited the Citroën Erdemir dealership regarding a premature wear problem on the central horn area of the steering wheel of my 2022 Citroën C5 Aircross, registration 34 FZR 364 and VIN VR7A45GFSNL039444. About a year ago I noticed that the rigid plastic part of the steering wheel body started to deform and peel, while the rest of the interior, including the leather and other plastic parts, has remained clean and intact. During my visit, a first issue arose concerning my +5‑year warranty extension, purchased on 1 November 2024 for ₺23,572.80. The dealership informed me that this extension did not appear in their system because they had not transmitted the related documents to Stellantis, which currently makes my vehicle appear out of warranty even though I have paid for this coverage. They stated that they would correct this situation. Once this problem was raised, they briefly looked at my case but, without carrying out any real technical inspection of the vehicle, they concluded that the steering wheel deformation was allegedly due to the use of alcohol wipes and therefore would not be covered under warranty, not even as a gesture of goodwill. I firmly contest this conclusion, as I have never used alcohol‑based wipes or aggressive chemicals on my interior, and no other part of the cabin shows similar wear. In my opinion, and based on my online research, this appears to be a recurrent manufacturing or coating quality defect affecting the steering wheel body on this model. I therefore request, first, that my +5‑year warranty extension be fully and immediately activated and correctly registered in Stellantis’ systems, since the failure to transmit my warranty documents is solely due to the dealership’s negligence. Second, I request that my vehicle be properly inspected and that the deformed steering wheel body be replaced under warranty, together with a formal apology for the fact that my car has been left appearing out of warranty and that I was blamed for a defect I did not cause. I remain available to provide my warranty certificate and photos of the defect, as well as any additional information needed, and I expect this situation to be resolved amicably and without further delay.
I purchased a brand new Citroen C5 Aircross in 2020, and the driver's seat has developed a deformation/tear. My request for repair or replacement was rejected by Citroen customer service, as I was informed by phone on October 17, 2023. According to customer service, the request was denied because th...
The chrome on the front two door handles of my 2023 Citroen C5 Aircross has started to peel off. Even though my vehicle is still under warranty, I reported this issue about three months ago to the authorized Citroen service center. However, I was verbally informed that the problem was due to user er...
In November 2023, I purchased a brand-new Citroen C5 Aircross. Before the warranty period expired, the vehicle developed four instances of roof paint peeling, clearly indicating a manufacturing defect and a defective product. To resolve this issue, I contacted Citroen Headquarters and explicitly req...
On February 28, 2020, I took delivery of my 2020 model Citroen C5 Aircross. Recently, there was a water leak from the EGR valve cooler housing, which drained the engine coolant and caused my car to overheat and stop working. The service center replaced the part, but I believe this issue should be co...
I have experienced the following issue with our 2022 C5 Aircross 1.5 BlueHDi Shine Bold EAT8 vehicle. On Saturday, November 9, 2024, I noticed cracks in various areas of the steering wheel, as shown in the photos. On the same day, I contacted the authorized service and spoke with Mr. A***** from the...
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