I am writing to express my dissatisfaction with the handling of my complaint about a paint defect on my 2021 Citroen C3. The car has a black roof and a green body. The paint on the roof has started to flake off.
I filed a complaint with Citroen and, after a long wait, they finally acknowledged that the paint defect was a factory fault. They offered to compensate me for the loss of value of the car, but they have not yet paid me.
They said that they would pay me ₺8,000 in compensation within 3 weeks, but it has now been over a month and I have still not received any money. When I asked them why the payment was taking so long, they said that all the paperwork was ready but they were waiting for the lawyers to sign it.
I find it unacceptable that it is taking so long for them to get the lawyers to sign the paperwork. I have also asked them to provide me with written information about the case, but they have refused.
I feel that Citroen is just trying to fob me off and they are not taking my complaint seriously.
I am very disappointed with the way Citroen has handled this complaint. I will never buy another Citroen or PSA Group car again.
I can't believe the ordeal I've been through with Citroen! In May 2023, I made the payment for a Citroen C3 Shine, and on June 14, 2023, the car finally arrived at the dealership from customs. However, since the dealership and I were in different cities, they sent me photos of the vehicle indicating...
In my Citroen C5 Shine, released in January 2024, I noticed a paint problem on the roof in June. Although my car is only 6 months old, experiencing such an issue in such a short time has been very disappointing. After the problem appeared, I contacted the authorized Citroen service at Arkas Karşıyak...
On December 24, 2022, I purchased a brand-new 2022 Citroen C4 with 0 km from the Gülan Citroen dealership, paying an additional ₺6,000 for metallic paint. I also purchased services such as ceramic coating, window tinting, rain-repellent windshield film, engine protection, seat protection, and hood p...
The paint on the roof of my 2020 Citroen C5 Aircross started peeling about a year ago. At first, I didn’t intervene, thinking it wouldn’t worsen, but over time the issue became more severe, and more paint began peeling from different areas of the roof. I then applied for support at the authorized Ci...
When I went to pick up my C4 vehicle, which I bought from the Nev Citroen dealer, on 20.12.2023, I noticed that there was paint damage on the hood end of the vehicle and paint residue on the left front fender. Report this situation to dealer officials. After having it examined by the service technic...
Comments