Citibank served as the intermediary for an international SWIFT transfer from Australia to my Turkish AUD account, intended to be directly deposited in AUD. However, Citibank converted the amount—8000 AUD—into TL and deposited it into my TL retirement account without my consent. The intermediary bank confirmed in their response to my complaint that Citibank had processed the transfer in TL.
I am now facing a significant financial loss due to this exchange rate discrepancy, as the funds were intended for urgent health-related expenses. I request immediate reimbursement of the exchange rate difference to my account. I have been left waiting since June 27, 2024, with no response from Citibank’s customer service. If the exchange rate difference is not refunded, I will escalate my complaint to the Banks Association Consumer Arbitration Committee, then to the Banking Regulation and Supervision Agency, and finally file a criminal complaint with the Public Prosecutor.
For the past month, Citibank has been holding funds sent to me via EFT in GBP without converting them to ₺ or transferring the money to my account. Despite numerous attempts to contact their customer service, I have received no explanation or resolution. When I call, I am told they do not handle in...
I recently initiated a SWIFT transfer of $12,617.49 USD on March 7, 2024, to open a blocked bank account in Germany through Expatrio. However, the funds were delayed for two weeks at the intermediary bank, Citibank (SWIFT code: CITIUS33), with no clear explanation of their status. When Expatrio fina...
I am unable to transfer my funds from my Barclays Bank account to my Türkiye İş Bankası account in Turkey. The transfer is being blocked unless I pay an additional $1,500 as an insurance fee, which was never mentioned or agreed to beforehand. This unexpected demand is highly suspicious and deeply f...
On August 19, 2024, I intended to fund a Google Ads campaign but accidentally transferred ₺3,000 to the wrong account through Citibank. The payment was made to the following IBAN: TR29 0009 2* 0000 0092 1*** 31**, with the recipient listed as Google Ireland Limited. I also mistakenly included the re...
On April 9, 2025, I attempted to make a Google Ads payment through my Citibank account. I sent ₺1500 to the account number TR290009200000000092******, registered under the name Google Ireland Limited. Unfortunately, I forgot to include a reference or explanation in the transfer details. As a result...
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