I have been driving my Chery Tiggo 8 Pro for 6 months, and today in Ankara, while driving, the panoramic sunroof suddenly exploded without any external impact. This incident not only put my safety at serious risk but also caused significant stress and inconvenience.
After the event, I immediately contacted the authorized service center. However, I was shocked to be told that the sunroof is not covered under warranty and could only be replaced through insurance coverage or as a paid repair.
I completely reject this response. A sunroof should never spontaneously shatter under normal driving conditions, especially on a new vehicle. This is clearly a manufacturing or material defect and should be fully covered under warranty.
I demand that Chery treat this as a warranty issue and replace the defective sunroof free of charge. Safety-related defects must not be pushed onto customers as out-of-pocket expenses. I expect urgent action to resolve this matter and ensure drivers are protected from such dangerous failures.
I bought a brand-new Chery Tiggo 8 Pro Avantgarde from the Antoto Antalya dealership, and I’m still in shock over what happened. While driving at around 80 km/h, the panoramic sunroof suddenly shattered without any external impact or stone strike. It exploded while the vehicle was in motion—this cou...
On 23/01/2025, I purchased a Chery Tiggo 7 ProMax, and on 11/06/2025, while driving in the city at around 30 km/h with no vehicles in front of me, the panoramic sunroof suddenly shattered for no apparent reason. There was no sign of a rock hitting it or any kind of impact. Despite this, Chery repres...
I purchased a 2024 model Chery Tiggo 8 Pro Max brand new from a Chery dealership in December 2024. Just a few months later, in May 2025, I discovered a noticeable issue with the sunroof seal: the sunroof’s rubber gasket had separated by about 4–5 cm, and when I opened or closed the sunroof, the seal...
It has been over a year since we purchased our Chery Tiggo 8 as a brand-new vehicle, which we’ve enjoyed using as a family. However, cracks and tears have developed in the sunroof seals on both the right and left sides. Because of this, I opened a warranty claim on June 2, 2025, at the Chery dealers...
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