Chery Refused to Replace Faulty Plastic Parts on My Tiggo 8 Despite No User Damage

Cihad · 2024-12-10T16:53:00+03:00

I requested a replacement at Chery's authorized service due to the plastic parts on the right rear door and left rear door of my Chery Tiggo 8 not fitting the bodywork properly. However, I received an unreasonable response claiming that the plastic parts were out of warranty and that Chery headquarters' technical service had rejected the replacement request. Despite clearly stating that there were no user-induced dents or scratches on the parts, they dismissed my concerns with the vague reply, "We don't know." If Chery intends to remain competitive in this market, it must prioritize customer satisfaction. Continuing to ignore valid complaints with weak excuses will leave me no choice but to pursue my legal rights under commercial law. I have both the time and financial means to do so. Assuming that customers will be discouraged and give up on their claims is a flawed approach. This issue is clearly not my fault, and the lack of any meaningful explanation is unacceptable. I expect Chery to address this grievance sincerely instead of offering standard, dismissive responses.

Cihad

You have been saying that you would get back to me since December 10th. There is no need to stall people. Consumer law will protect me. You should get back to me by now. If you also share the reasons you will present there, consumers will form an opinion about you and at least they won't be victimized.

Chery

We tried to reach you but were unable to do so. Best regards, CHERY TURKEY

Cihad

Sure, here's the translation: "Yes, you called me. When I called you from the relevant number, your customer representative responded by saying that they called to inform you of the warranty rejection. So this is exactly the extent of your support to me. It would be better if you didn't make general statements like 'we will support' and try to make it seem like you are supporting consumers on the platform."

Cihad

I am once again warning the Chery Headquarters, the unit that decides on warranty and free repair, and the call center employees who are not dealing with my issue. You have no priority for customer satisfaction. You are ignoring people and causing them to suffer. The satisfaction you could not provide and the grievance you caused were resolved by your representative, Kocaeli Kaya dealership. I especially thank the manager and employees of the Kocaeli Chery Kaya dealership. They resolved my grievance. They were attentive and solved it.