Chery Refused to Replace Faulty Plastic Parts on My Tiggo 8 Despite No User Damage

I requested a replacement at Chery's authorized service due to the plastic parts on the right rear door and left rear door of my Chery Tiggo 8 not fitting the bodywork properly. However, I received an unreasonable response claiming that the plastic parts were out of warranty and that Chery headquarters' technical service had rejected the replacement request. Despite clearly stating that there were no user-induced dents or scratches on the parts, they dismissed my concerns with the vague reply, "We don't know." If Chery intends to remain competitive in this market, it must prioritize customer satisfaction. Continuing to ignore valid complaints with weak excuses will leave me no choice but to pursue my legal rights under commercial law. I have both the time and financial means to do so. Assuming that customers will be discouraged and give up on their claims is a flawed approach. This issue is clearly not my fault, and the lack of any meaningful explanation is unacceptable. I expect Chery to address this grievance sincerely instead of offering standard, dismissive responses.