CFMOTO 250SR Exhaust Exploded After 5000 km and I Have to Wait 3 Months for Repair

September 23, 2024 7:15 PM232

My 2024 model CFMOTO 250SR motorcycle has only 5,000 km on it, and its exhaust has already exploded. When I took it to the service center, they confirmed it exploded at the throat and identified it as a factory defect. They said they would request a new exhaust from the factory, but it would take 3 months to arrive. The exhaust of a motorcycle that’s just 4 months old and has 5,000 km on it shouldn’t explode, and now I have to wait 3 months for a replacement. I can't ride the motorcycle during this time due to the extremely loud noise it makes, which could lead to penalties for noise and driving discomfort. I don't understand how a 3-month wait can be considered acceptable. If you have connections at the dealer, they say maybe it can be sent sooner. So, you get to ride it for 4 months, and then let it sit for 3 months? The motorcycle is great, but this situation is unacceptable. I really hope CFMOTO takes this complaint seriously and sends the exhaust immediately!

September 24, 2024 4:34 PM (21 hours after complaint)

Dear Customer, First of all, we would like to thank you for your interest in our company. Our Call Center will contact you regarding your application. Your registration has been created in the system with the number Rcs7uEzkC. We kindly ask you to convey any information, suggestions, opinions, and solution requests regarding our products and services to us primarily. Additionally, for all your applications, our Call Center at Uğur Motorlu Araçlar A.Ş. is at your service from anywhere in Turkey during working hours (Weekdays 08.00 - 17.30). We present this information to you and wish you healthy and happy days.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1

Failure to Start Engine on CFMOTO 250 SR

September 21, 2023 1:53 PM491

I'm having trouble starting my CFMOTO 250 SR motorcycle, which only has 8000 kilometers on it. When I try to start it, i...

1

CFMOTO 450 SR Oil Cooler Burst Twice While Riding and I Want a Refund

September 30, 2024 7:54 AM332

On 03/07/2024, I purchased my CFMOTO 450 SR motorcycle brand new. I was aware of the chronic issue of the oil cooler bur...

CFMOTO 450 SR Oil Cooler Burst Twice While Riding and I Want a Refund
1

My CFMOTO 250 NK 2024 Plagued by Constant Issues

August 19, 2024 3:41 PM278

I'm feeling frustrated and let down by my experience with CFMOTO. The brand new 2024 model 250 NK motorcycle I purchased...

CFMOTO 250SR Delivery Delayed for Months

June 21, 2023 7:56 AM617

I purchased a CFMOTO 250SR motorcycle and paid in full with the expectation that it would be delivered within twenty day...

1

Brand New CFMOTO 450 SR Sensor Failures & Warranty Woes

April 29, 2024 7:50 PM256

I purchased a CFMOTO 450 SR type motorcycle around six months ago. Its gear and fuel indicators on the screen ceased ope...

Brand New CFMOTO 450 SR Sensor Failures & Warranty Woes
Brand New CFMOTO 450 SR Sensor Failures & Warranty Woes
Brand New CFMOTO 450 SR Sensor Failures & Warranty Woes
Brand New CFMOTO 450 SR Sensor Failures & Warranty Woes
+1